Derailed Haunted House

Frequently Asked Questions

Question: Will I be touched by the actors or staff?

Answer: We have a strict, no touch policy:

  • We strive to make your visit as safe and personally comfortable as possible. We can't promise that you won't be scared out of your mind though!!!
  • You will only be touched in case of an emergency, and it is deemed necessary by staff and/or management.

Question: What rules must I follow when visiting Derailed?

Answer: We have a few basic rules which must be followed at all times:

  • Do not touch any haunt actors or staff at any time.
  • Do not bring any weapons, alcoholic beverages, or pets onto the property.
  • Respect other customers and haunt employees; no rude or lewd behaviour, defacing property, etc.
  • No smoking inside the attractions. Smoking must be outside a 50 ft perimeter from the exits.
  • No flashlights, cellphones, lighters, or flash photography inside the attractions.

Question: How long is the wait in line?

Answer: We hope to keep the line moving at a fair pace and smoothly, but...

  • ...wait times will vary depending on the day of your visit.
  • The weekend prior to Halloween and Halloween night will have the longest wait times.

Question: How can I purchase tickets?

Answer: We plan on having two methods of purchasing tickets:

  • You may purchase tickets at the door.